Cancelling bookings via Customer accounts

Learn how Customers cancel bookings from their Customer accounts when allowed.

New to Customer Accounts? You can read the first article in this series for an introduction to Customer Accounts.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

• Profile > My Account > Bookings > Edit Booking
  
  

What more do I need to use this feature?

• Your Checkfront account must be enabled for Customer Logins.
• The Customer or Staff member must have created a Customer account.
• Your Checkfront account must Allow customer accounts to cancel bookings, see Configuring Customer accounts.
  
  

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic items version using classic items (Inventory > Items) and our classic products version using classic products (Inventory > Products).  → Learn more about products

To cancel a booking, the Customer must click the Cancel Booking link beneath their reservation status.

This link only appears if your Customer Account settings permit it to display. These settings can include date limitations as well as restrictions on booking status.

Once the link is clicked, the Customer receives a pop-up alert asking them to confirm the booking cancellation.  

When the cancellation is complete, the booking status updates to reflect this.

A refund of any monies paid is not automatically triggered for the Customer. They still need to contact you to issue the refund through your backend.

Would you like to cancel a booking via your Admin or Staff account? Find out more here: How do I cancel a booking? Cancelling or voiding bookings via booking invoices

In the next article, we look at modifying bookings via a Customer Account.

< Managing Customer accounts via Customer Accounts     |     Modifying bookings via Customer accounts >