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How do I cancel a booking?

Learn how to cancel a booking in Checkfront to manage reservation changes accurately and keep your records up to date.

You can learn how to cancel a booking through the Booking Index and other reporting tools.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Reports > Booking Index
     

What more do I need to use this feature?

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products).  → Learn more about products

 

Cancelling a booking

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Booking index page showing a list of reservations with filters applied and an arrow pointing to the cancelled status column with the label change status.

Several of our reporting tools allow you to change the status of a booking, including the Booking Index, Daily Manifest, Daily List, and Booking Calendar, if you have the necessary permissions.
 

Using the Booking Index as an example, here are the steps to cancel a booking:

  1. Go to the Booking Index (Reports > Booking Index) and find the booking you want to cancel.
  2. Open the dropdown menu in the Status column.
  3. Select the Cancelled Status from the list.
  4. Click the Update button to confirm the status change, with the option to send any notifications associated with the new status and Allow Overbooking, where needed.

 

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Learn more about statuses and notifications

For a detailed look at booking statuses and notifications, check out the following articles:

 

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Refunds are not automatically processed when canceling a booking

Refunds are not automatically processed if you cancel a booking. You can refund the booking from the Booking Invoice under the Transactions tab. Learn more here:

 

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Retaining Customers and their business

Want to retain your Customer and their business? Consider postponing the booking instead of cancelling. Learn more here:

 

 

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