Checking-in or checking-out bookings from the booking invoice

Use the check-in / check-out feature to mark when Guests arrive and depart for a booking. This feature clarifies your operations, helps track attendance, and flags no-shows or early departures.

Learn how to check-in and check-out the booking, including the option to reset the check-in status.

New to the Booking Invoice? Read the first article in this series for an introduction to the Booking Invoice.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

• Click an active Booking ID anywhere in the system. For example, open the Booking Invoice from the Booking Index report (Reports > Booking Index > Booking ID > Booking Invoice > Check-in/Check-out). 

• You can also enter the Booking ID in the Search field found in the main menu to bring up the Booking Invoice.

What more do I need to use this feature?

• Admin or restricted permissions to Bookings.
   

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic version, which uses classic items (Inventory > Items), and our classic version, which uses classic products (Inventory > Products).  → Learn more about products

1. On the Booking Invoice, locate the Check-in button in the left sidebar.
2. Click Check-in to mark the Guest as arrived. This action:
   • Updates the booking status with a checkmark icon (✓).
   • Adds an invoice note under the staff account that acted.
3. After check-in, the button changes to Check-out. 

System action logging When a booking is checked in (or checked out), the system logs these actions in multiple areas. For example, you can find log entries in the Log tab of the booking, the Account Activity report, and the Booking Log widget in the Dashboard.

Learn more about checking in/out Guests For a detailed look at checking-in or checking-out bookings and Guests from the Daily Manifest, check out the following article: Checking in and out Guests (or bookings) from the Daily Manifest

1. On the Booking Invoice, locate the Check-out button in the left sidebar.
2. Click Check-out to mark the Guest as arrived. This action:
   • Updates the booking status with an out arrow icon ().
   • Add an invoice note under the Staff account for the Staff's action.
3. After check-out, the button changes to Reset Check-in. 

System action logging When checking in or checking out a booking, the system logs these actions in multiple areas. For example, you can find log entries in the Log tab of the booking, the Account Activity report, and the Booking Log widget in the Dashboard.

Learn more checking in/out Guests For a detailed look at checking-in or checking-out bookings and Guests from the Daily Manifest, check out the following article: Checking in and out Guests (or bookings) from the Daily Manifest

You can reset the check-in status for a booking by clicking on the Reset Check-in button in the left sidebar. This button only appears once you have checked out a Customer.

Once reset, any previously checked-in or checked-out notes remain in the notes section of the invoice. You can now check in the Customer again if you wish.

Next Steps

The following article in this series looks at printing booking invoices in PDF format.

< Managing documents from booking invoices     |     Printing booking invoices to PDF >