Learn how to update the information associated with your account, including updating personal details, changing the password, editing account settings, managing two-factor authentication, choosing what communications to receive, configuring filter and push notification settings, and configuring calendar and booking feeds.
Which plans include this feature?
Where can I find this feature using the top menu?
User Name > Profile
What more do I need to use this feature?
- Profile: An Admin, Staff, or Partner account in Checkfront.
- Weekly Summary Email: Admin or restricted permission to View Reports. Not available to Partners.
- Booking Calendar (iCal) and RSS: Admin or restricted permission for RSS and iCal feeds. Not available to Partners.
- Latest Bookings (RSS): Admin or restricted permissions for RSS and iCal feeds. Not available to Partners.
Notifications: Admin or restricted permissions to Create bookings and View items, products, and assets.
Account profile overviewBack to top
From the Profile page, you can...
- Update your first name, last name, email address, or nickname
- Add or update your profile photo
- Change your password
- Provide a mobile phone number for use with SMS notifications
- Manage Two-Factor Authentication where applicable
- Manage your subscription to the Snapshot email
- Manage your subscription to Checkfront communications
- Configure your filter settings for reports
- Manage your notification settings
- Find RSS feeds for your latest bookings
- Generate Booking Calendar (iCal) links
Looking for information on how to configure Staff or Partner accounts? Check out the following series of articles...
Updating personal informationBack to top
From the Personal Info tab, you can configure the following.
Adding or updating your photo
You can add a photo of yourself for internal use only. This is displayed next to your account on the Accounts page and any notes you create on an invoice.
Drop a JPG or PNG image in the Add Photo section to upload, or click on the section to open an upload modal.
Click the trash can icon to remove the photo from your profile once saved.
Viewing and updating your first and last name
View and edit the first name and last name associated with your account.
Viewing and updating your email address
This email address is used for your login email, notifications, and internal communications.
How do I verify my email address?
You can verify your email when you first access your account. Click on the link, and an email is sent to the email address specified. Click on the link in the email to complete the validation.
Verifying your email address improves the security of your account and allows us to support you better.
Viewing or updating your nickname
This short, unique name is used in various reports, notes, and your profile.
Viewing your login username
Login usernames have been deprecated. Please use your email address to log in instead.
Changing your passwordBack to top
How do I change my password?
Click the Change Password button and follow the instructions provided in the New Password field provided.
To maintain a high level of security in your account, the new password must contain...
- At least 8 characters
- At least 3 of the following:
- Lowercase letters (a-z)
- Upper case letters (A-Z)
- Numbers (0-9)
- Special characters (e.g. !@3$%^&*)
Passwords must NOT contain empty spaces.
Once you have finished entering the new password, click Save to finalize the change.
You can cancel (x) the change password process and hide the new password fields anytime before clicking Save.
You can also change your password via the Forgot Password? feature.
Changing passwords and iCal feeds
Calendar iCal feeds are linked to the account that generated them. If the account that generated the feed is disabled or if the login credentials for that account change, then any iCal feed links previously generated no longer work.
You can generate new iCal feeds to link to your external calendars to resolve this.
Receiving SMS notifications
Enter your Mobile Phone number here if you wish to receive SMS notifications. Third-party Twilio integration is required for SMS notifications.
Learn more about Twilio here:
Updating account settingsBack to top
From the Account Settings tab, you can configure the following.
Requiring Two-Factor AuthenticationBack to top
Check this setting if you need to enable Two-factor Authentication within your account.
or SMS text code, and entering the generated code to authenticate your login.
Learn more about securing your account here:
Clearing Two-Factor AuthenticationBack to top
Would you like to reset Two-Factor Authentication for your account? For example, if you need to change authentication methods or applications.
Click the Clear Two-Factor button to reset your account. If Two-Factor authentication is required by your organization, the next time you log in, you are asked to set up authentication again for your account.
Admins can also clear Two-Factor authentication from your account on your behalf. Please reach out to the Admin for your account for assistance.
Disabling Two-Factor AuthenticationBack to top
To fully disable Two-Factor Authentication within a User account, you must contact the Admin of your account with the request.
Instructions for the Admin can be found here:
Receiving the Snapshot E-mail (Weekly Summary)Back to top
Optionally, have a recurring Weekly Summary email report sent to your email address. The email is a 7-day summary of statistics and activity within Checkfront, including...
- Number of Web Bookings
- Number of Staff Bookings
- Number of Booking Page Visitors
- Percentage Conversion Rate (learn more below)
- Number of Transactions
- Total Gross Revenue
You only receive an email if you have booked in the last seven days.
You can use the select dropdown menu to choose the day of the week you'd like to receive this. You also have the option to never receive the email.
Snapshot E-mail Conditions
What does the Conversion Rate in the Weekly Summary email refer to?
The conversion rate is the percentage of visitors to your Booking Widget / Hosted Booking page that book out of the total number of visitors for the specified period.
The conversion rate is calculated as follows:
In Checkfront terms, the conversion rate equals the number of website bookings divided by the total number of page views of items/products on the Booking Widget / Hosted Booking Page multiplied by 100, for example:
50 bookings/1000 views x 100 = 5% conversion rate
To find out more about website visitors and conversion rates, visit the following blog post:
Receiving Checkfront CommunicationsBack to top
Select this checkbox to receive service updates and announcements from Checkfront.
Configuring your filter settingsBack to top
Do you use the same filtered views frequently, if not daily? With this setting, you can configure whether your filter selections are saved and for how long.
Do not remember filters. This is the default setting for accounts. Filter selections are not retained once you navigate away from the report.
Remember last-used filters per session. Filter selections are remembered until manually cleared or your session ends, and you need to log back in again.
- Remember last-used filters until manually cleared. Filter selections are remembered until you manually clear them.
This setting applies to features and reports such as the Daily Manifest, Booking Daily List, and Inventory Calendar.
You can clear filters (x) individually within reports or all filters using the button provided under Filter Settings.
Filter settings are visible and apply to Staff accounts only.
Configuring push notification settingsBack to top
With this setting, you can be alerted via in-app notifications when new bookings are created by Customers and/or Staff.
Learn about the Push Notifications feature in the following article:
Configuring calendar and latest booking feedsBack to top
Subscribing to the Booking Calendar (iCal)
Click on the Booking Calendar (iCal) option to subscribe to Checkfront bookings through an external calendar such as Google Calendar.
Synchronization is facilitated using the standard iCalendar media type and file format (.ical) to transfer the information.
The experience of subscribing to the feed varies depending on your calendar application (e.g. Google Calendar, Apple Calendar...). Please look at the third-party application's help articles for more information.
Learn more about our customizable External Booking Calendar option here:
This feature is not available to Partners.
Subscribing to the Latest Bookings (RSS)
Really Simple Syndication (RSS) provides a quick view of the latest bookings.
Click on the Latest Bookings (RSS) icon to open the feed. Subsequent updates are communicated through the feed.
The experience of subscribing to the feed varies depending on your feed application (e.g. RSS Subscription Extension by Google...). Please look at the third-party application's help articles for more information.
Please install an RSS reader from your app store before opening this feed.
This feature is not available to Partners.
Frequently Asked QuestionsBack to top
How do I disable Two-Factor Authentication? An Admin initially required authentication, then removed the requirement? I am still being prompted to provide authentication, but the setting in my profile is not selected.
- Please reach out to Technical Support, and we can help you resolve this issue.