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Locate: Manage > Integrations > Communication
Prerequisites:
- Admin permissions to manage Integrations.
- The SMS Notifications feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.
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New to Checkfront - Products ✨ Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront. Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information. Discover more product-related help articles here: Products (New). |
This article is an introduction to the Twilio integration, with information on how you can use SMS notifications to contact your Customers and Staff.
Please read the full series of articles, accessed at the side and bottom of this page, to learn more about the full capabilities of the Twilio SMS notifications features.
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The purpose of this guide is to look at our Twilio SMS Notifications. Learn more about our other types of Notifications here... |
About Twilio
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Twilio is a Customer engagement platform that we integrate with to deliver SMS notifications, allowing you to personalize the communication experience between you and your Guests.
This integration is free to all plans, not including any direct fees from Twilio. Make sure you have a Twilio account before enabling this integration.
Overview
Back to topSMS notifications in Checkfront work similarly to email notifications.
With SMS notifications you can send short text messages to Customers and Staff. You can remind Customers about a booking date, follow up with a quick post-booking thank you, and update Staff on the status of a booking.
You can select Staff and/or Customers as recipients, and trigger an SMS based on the status of a booking. You can even schedule your notifications based on the booking start or end date.
The SMS text can include dynamic details using booking variables. For example:
Hello! This is just a reminder that your booking for {$BOOKING_ITEMS} is on {$BOOKING_DATE}.
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In the next article, we start with how to set up SMS notifications in Twilio.
Setting up SMS notifications in Twilio >