Read this introduction to our Twilio integration, including how to use SMS notifications to contact your Customers and Staff and how to create an account in Twilio.
To learn more about the functionality of the Twilio integration, please read the full series of articles accessed at the side and bottom of this page.
- Finding your account credentials in Twilio
- Setting up Twilio to send notifications from an Alphanumeric Sender ID using Messenger Services
- Setting up Twilio SMS notifications in Checkfront
- Creating SMS notifications in Checkfront for use with Twilio
- Working with SMS notification variables for use with Twilio
- Sending SMS notifications to Staff and Customers with Twilio
Which plans include this feature?
Legacy: Soho, Pro, Plus, Enterprise, Flex
New: Starter, Growth (Subscription), Growth (Per Booking), Managed
→ Learn more about our new plans or how to change your plan.
Where can I find this feature using the top menu?
Manage > Integrations > Communication
What more do I need to use this feature?
- Admin permissions to manage Integrations.
- You must have a Twilio account before enabling this integration.
Which Checkfront version supports this feature - classic, new or both?
- This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products). → Learn more about products
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The purpose of this guide is to look at our Twilio SMS Notifications. Learn more about our other types of Notifications here: |
About Twilio
Back to topTwilio is a Customer engagement platform that we integrate with to deliver SMS notifications, allowing you to personalize the communication experience between you and your Guests.
The SMS text can include dynamic details using booking variables, for example:
Hello! This is just a reminder that your booking for {$BOOKING_ITEMS} is on {$BOOKING_DATE}.
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Check the status of Twilio's services here: |
Integration Overview
Back to topSMS notifications in Checkfront work similarly to email notifications. With our integration, you can:
- Send short text messages to Customers and Staff with SMS notifications.
- Remind Customers about a booking date, follow up with a quick thank you post-booking, and update Staff on the booking status.
- Select Staff and/or Customers as recipients and trigger an SMS based on the booking status.
- Schedule your notifications based on the booking start or end date.
- Choose to have the sender of your message be your telephone number in Twilio or use Twilio's Messaging Services to manage multiple types of senders (Alphanumeric Sender IDs, phone numbers, What's App...).
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Action required to comply with upcoming regulations
As of 00:00 GMT, July 5, 2023, all SMS and MMS messages sent to US phone numbers using 10DLC (10-digit long codes/phone numbers) must be sent via a registered application-to-person (A2P) campaign. Messages using unregistered phone numbers will be subject to a gradual increase in message blocking by Twilio, leading up to a full block of all unregistered US-bound messages sent after August 31, 2023.
Sending to US Customers |
Creating a Twilio account
Back to topTo enable the Twilio integration, you must first create a Twilio account.
In the following article in the series, we help you find your account credential in Twilio. You need these to connect the Checkfront integration to Twilio.
Frequently Asked Questions
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Can a Customer respond to a Twilio text?
No, Customers cannot reply to SMS messages sent by Twilio.
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Can you add URL links to your Twilio messages?
No, you can only send plain text messages using Twilio. You cannot create links, the full URL must be sent.
Finding your account credentials in Twilio >