Logging into Checkfront

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Having problems logging in to your Checkfront Staff-side account as an Admin, Staff Member, or Partner? Don't worry, we can help with that!

Logging in requires the following pieces of information...

• Your account URL
  (address of your account/login page, usually looks like: yourcompanyname.checkfront.com)
• Your Email address (or Login ID/Username for older accounts)
• Your Password
• An authentication code (if you are using Two-Factor Authentication)

This article covers retrieving your Account URL, retrieving your password, authenticating your identity, and...logging in!

 

Checkfront is taking a proactive approach to your security and adding additional features to your account login page. We'll be rolling these changes out gradually throughout all of April and into May 2022 so we wanted to give you a heads up on what you can expect Updated the look and feel of the login page. Enhanced technical security across the entire login experience. Updated "Forgot Password" flow. While the bulk of these changes takes place in the background, you'll notice that we’ve simplified and updated our login page. This ensures your account details are secure so that you can handle your important business with additional peace of mind. ~ Matt, Product Manager | Checkfront Updates

 

Are you a new Administrator taking over an account from a past Administrator and having difficulty logging in? For privacy and security reasons, we cannot reset the password of an Administrator's account at the request of another Staff User or someone who is not associated with the account. Please try to have the Administrator whose email is associated with the account reset the password. If you are still unable to gain access, then please contact Technical Support and we can assist you further. Are you a Guest trying to book with a Business?  Check out these help articles for more information: Help I am lost! How can I book with a business through Checkfront? I am trying to book with a Checkfront business, how do I log in?

 

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Your Account URL is formatted as https://yourcompanyname.checkfront.com, for example:

There are three paths to logging into our desktop application.

• Navigate directly to your account URL to initiate the login process.
• Log in via https://www.checkfront.com/ by clicking on the sign-in button at the top of the page.
• Go directly to https://get.checkfront.com/login/global/ to log in.

With the last two paths, you are first prompted to enter your Account URL. Once entered, click Continue to account login.

If you have previously logged in, you bypass providing further credentials and go directly to the Booking Manager. No need to enter your email address and password!

If you haven't logged in yet, you are asked to provide your login credentials. See the section on logging in below.

 

Best Practices for managing your account URL   We recommend that you bookmark your account URL so that you can bypass the Enter account URL step and go directly to providing log-in credentials for your account. Create, view & edit bookmarks in Google Chrome Bookmarks in Firefox Bookmark pages in Safari Do you have multiple Checkfront subdomains or User accounts? Then, save your bookmarks in folders to improve how your bookmarks are organized. Remember to rename your bookmarks to use naming patterns that help you quickly identify the bookmark you need.

 

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Don't remember your Account URL? From the Login form (https://get.checkfront.com/login/global/), you can click on the Forgot your account URL? link to initiate the process of retrieving your account URL.

 

Learn more about this process here: Retrieving your Account URL

 

If you have forgotten or are having issues with the email address associated with the account, then please reach out to Technical Support. Getting Support for Checkfront

 

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Once you have navigated to your Account URL,  the login page displays (if you are not already logged in). 

Enter your Email Address and Password into the appropriate fields and click on the Log in button to access your account.

 

Best Practices for managing your account credentials   To improve the experience of logging into Checkfront we recommend the following best practices. Follow the requirements for strong passwords by making sure your passwords contain: At least 8 characters At least 3 of the following: --Lower case letters (a-z) --Upper case letters (A-Z) --Numbers (0-9) --Special characters (e.g. !@#$%^&*) Use a digital password manager to generate unique passwords for each account and store them securely. Determine a naming pattern for your credentials that groups them together in the password manager, making them easier to find. Include the role in the name of the credentials, for example, Checkfront Admin or Checkfront Staff. Prefix the name of the credentials with an abbreviation of the company name if you have multiple sites, for example, London Tour Company (LTC) and New York Tour Company (NYTC) might look like LTC Admin, LTC Staff, NYTC Admin, and NYTC Staff in your password manager. Explore other ways to use letters and numbers in the names to force the display order of the credentials within the password manager. Save your Checkfront credentials within a single folder within your password manager, so they are easier to find when managing your credentials. Be careful, when changing your password, that you are saving the update to the correct set of credentials within your password manager. How you name your credentials helps with this too!

 

Username/Login ID has been replaced by email address for all new Customers. For those who have historically used Login ID, we encourage you to also use your email address. Login IDs can no longer be changed.

 

Failed Login Attempts You have 10 attempts to try and access your account. Did you try too many times to log in, but were not successful? Then, your account is locked for 30 days, but fear not, you are also sent an email notification with the option to unblock your account. This ensures that unauthorized individuals do not gain access to your account. If you have forgotten your password, then it is best to reset your password via the Forgot password? link, as detailed below.

 

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Have you forgotten your password? You can reset your password using the Forgot Password? option under the password field. 

 

Learn more about this process here: Resetting your forgotten password

 

If you have forgotten or are having issues with the email address associated with the account, then please reach out to Technical Support. Getting Support for Checkfront

 

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After entering your login credentials, are you prompted to scan a QR code and then enter a one-time code? Then, you or your account Admin has activated two-factor authentication on your account as an extra level of security. To complete the process of setting up authentication and securing your account, follow these steps.

1. Use your preferred authenticator app to scan the QR Code provider, for example, Google Authenticator for Android or Apple devices. This connects your account to the authenticator.
2. Enter the one-time code generated by the authenticator app.
3. Click Continue to submit the code for authentication and continue to the Booking Manager.

 

Learn more about configuring authentication for the first time including alternative methods for authentication here: Securing your account with two-factor authentication

 

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After entering your login credentials are you prompted to enter a one-time code? This is an extra level of security enabled on your account. 

At some point, you would have linked an authentication app on your phone to your account, for example, Google Authenticator for Android or Apple devices.

1. Open your authenticator app and find the listing and one-time code for Checkfront.
2. Enter the code in the field provided.
3. Click Continue to submit the code for authentication and continue to the Booking Manager.

You can also choose to Remember this device for 30 days, and you won't be asked to provide the code when you log in during that time period.

 

Learn more about configuring authentication including alternative methods for authentication here: Securing your account with two-factor authentication

 

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After entering your Login ID / Email and Password is a code sent to your phone by text? At some point, you would have linked your phone to your account, to provide a second level of authentication.

1. Make note of the code sent to your phone.
2. Enter the 6-digit code into the field provided.
3. Click Continue to complete authentication and continue to the Booking Manager.

You can also choose to Remember this device for 30 days, and you won't be asked to provide the code when you log in during that time period.

Didn't receive the code or the code has expired? Click Resend to have the code resent to your device.

 

Learn more about configuring authentication for the first time including alternative methods for authentication here: Securing your account with two-factor authentication

 

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Is your organization configured to use Google SSO integration? Then, the option to Continue with Google is presented along with the traditional Checkfront email/username and password.

If you click on the Google option and are already signed into Google, then you are redirected to your Dashboard automatically; otherwise, you are asked to provide your Google credentials and any multi-factor authentication that is part of Google SSO.

 

For more on Google SSO, check out the following article: Google SSO: Setup

 

Are you having difficulty Signing in with Google? Check out this article from Google for further information... Can't sign in to your Google Account

 

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If you are logging in via our Mobile Apps for iOS or Android, then you need to provide the same credentials as in the web app, along with your Checkfront unique URL entered without any prefix, for example, yourcompanyname.checkfront.com.

 

If you have Google SSO connected and it's configured for Google Login only, then you still need to sign in to the mobile app using the traditional Checkfront Username (Email Address/Login ID) and Password. The mobile app does not currently support Google SSO login.

 

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Why have I received an Account URL Request email that I didn't request?

This email is sent when a user attempts to find an account from the login page at https://www.checkfront.com/login. This may happen by mistake, by users trying to log in on this page instead of their account login.

A user enters their email address, and this then generates an email to the user email with the associated account information. If this was not you, then rest assured that no information is passed along to the person making the request and that your account is secure. 

How do I change my account password?

You can use the Forgot Password? feature to reset your password or you can change it from your Account Profile.

 

How do I change the login or password of one of my Staff or Partners?

We advise you to have your Staff or Partners change their own passwords using the Forgot Password? feature or through the change password option within their Account Profile. This ensures that only the account holder is privy to their password.

If need be, you can change passwords within Staff or Partner User Accounts (Manage > User Accounts).

 

Does the system log me out if I am inactive for a period of time?

Yes, accounts are automatically logged out after 30 minutes of inactivity.

 

My account has been blocked after too many failed login attempts, what should I do?

An email message is sent to the email address associated with the account, if your IP address is blocked due to suspicious activity, including too many failed login attempts or login activity from a suspicious IP Address. 

You can unblock your IP address, by clicking on the Unblock link provided within the email. 

 

I received an email alerting me to suspicious activity, but it wasn't me!

If you have received an email alerting you to suspicious activity, and the IP address is not yours, then you can ignore the email. The suspicious IP address remains blocked and your account continues to be securely protected.

 

What happens if I no longer have access to my phone or authenticator?

Please reach out to Technical Support and we can assist you further.