Logging Into Checkfront

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Having problems logging in to your Checkfront staff-side account as an Admin, Staff Member, or Partner? Don't worry, we can help with that!

Logging in requires three pieces of information...

• Your Account URL
  (address of your account/login page, usually looks like: yourcompanyname.checkfront.com)
• Your Login ID/Username or Email address
• Your Password

This article covers looking up your Staff-side Account URL, retrieving your Password, as well as...logging in!

 

Reminder Usernames are case-sensitive, so make sure you are using upper and lower case letters where appropriate and that your caps lock key is not on!

 

Are you a new Administrator taking over an account from a past Administrator and having difficulty logging in? For privacy and security reasons, we cannot reset the password of an Administrator's account at the request of another Staff User or someone who is not associated with the account. Please try to have the Administrator whose email is associated with the account reset the password. If you are still unable to gain access, then please contact Technical Support and we can assist you further. Are you a Guest trying to book with a Business?  Check out these help articles for more information: Help I am lost! How can I book with a business through Checkfront? I am trying to book with a Checkfront business, how do I log in?

 

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Your Account URL

To get started, navigate to your Account URL (login page). Your Account URL is something like https://yourcompanyname.checkfront.com.

Once you have the information, please see the section on Logging In below for the next steps.

Don't know your Account URL? Simply follow these steps to look up your account.

 

Go to https://www.checkfront.com/ and select Sign In (top right-hand side of the page) or navigate directly to https://www.checkfront.com/login.

• If the system remembers you (via cookies), then you should be presented with the Log In form from your Account URL. See the section on Logging In below for the next steps.
• If your cookies have been cleared from your browser, then you are presented with the Welcome Back! page. Please enter your Email Address under Forgot your Account URL? to retrieve your Account URL.

Then, click Submit. An email is sent to you with the Account URL(s) associated with the submitted Email Address.

 

If there is an Account URL associated with the submitted email address, then the URL is delivered to your inbox!

 

If we are unable to find an account associated with the Email Address entered, then please contact Technical Support. We can help you sort that out!

 

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Logging In

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When you navigate to your account Account URL via a desktop or mobile browser, the login page displays (if you are not already logged in). Be sure to bookmark this page for future access!

Simply, enter your Email Address or Username/Login ID and Password into the appropriate fields and then click on the blue Log In button to access your account.

  

Failed Login Attempts If you're not sure of your login credentials, then you have 6 attempts to try and access your account. If you fail to gain access, then you need to wait for a period of 30 minutes before you are able to try again, at which point you receive another 6 attempts. Alternatively, you can click on the Forgot Password? link to change your password, as described below. This enables you to create a password you can remember and avoid the 30 minute waiting period.

  

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Keep me logged in is an optional setting presented on the Login page.

If you check this box, then your web browser remembers you are logged in for 5 days and sign you in automatically on your return.

If you Log In again on days 1-3, then the system resets and remembers you for another 5 days.

If you Log In on days 4-5, then the system does not reset and you need to Log In again on day 6.

 

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Have you forgotten your Password? Then, you can reset your Password using the Forgot Password? link at under the Password field. Learn more in the next article in this series.

• Forgot your Password?

If you have forgotten or are having issues with the Email Address associated with the account, then please reach out to Technical Support.

• Getting Support for Checkfront 

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After entering your Login ID / Email and Password were you prompted for a six-digit code? This is an extra level of security enabled on your account. Learn more here:

• Accounts: Two-Factor Login Authentication

 

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Depending on how your business account is configured to use our Google SSO integration, you may see one or two options to log in - the Sign in with Google option on its own or with the Checkfront Email or Username and Password form.

 

We now offer the option to Sign in with Google to new accounts when signing up for Checkfront.  As an Administrator, you may have chosen this option. Once you choose to Sign in with Google, you do not have a traditional Checkfront password and email login, you can only use Sign in with Google, but can offer options to your Staff Members.

 

Have you activated Google SSO and turned off the traditional Checkfront login? Then, you are simply presented with the Sign in with Google option.

Once you Sign in with Google, you are automatically signed in and redirected to your Checkfront Dashboard. If this does not happen, then log into your Google account and then return to Checkfront and try again.

 

Have you activated Google SSO and chosen to offer the traditional Checkfront email/username and password login option? Then, when arriving at the login screen, you are presented with both options.

If you click on the Google option and are already signed into Google, then you are signed in and redirected to your Dashboard.

Alternatively, you may sign in with your Checkfront Login ID and Password, as described earlier in this document.

For more on Google SSO, check out the following article:

• Google SSO: Setup

 

Having difficulty Signing in with Google? Check out this article from Google for further information... Can't sign in to your Google Account

 

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If you are logging in via our Mobile Apps for iOS or Android, then you need to provide the same credentials as in the web app, along with your Checkfront unique URL entered without any prefix, for example yourcompanyname.checkfront.com.

 

 

 

If you have Google SSO connected and it's configured for Google Login only, then you still need to sign in to the mobile app using the traditional Checkfront Username (Login ID/Email Address) and Password. The mobile app does not currently support Google SSO login.

 

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• Why have I received an Account URL Request email that I didn't request?

  This email is sent when a user attempts to find an account from the login page at https://www.checkfront.com/login. This may happen by mistake, by users trying to log in on this page instead of their account login.  
  
  A user enters their email address, and this then generates an email to the user email with the associated account information. If this was not you, then rest assured that no information is passed along to the person making the request and that your account is secure.