Having problems logging in to your Checkfront STAFF Account? Don't worry, we can help with that!
Logging in requires three pieces of information...
- Your account URL (address of your account/login page)
- Your Login ID or Email address
- Your Password
This article will cover looking up your staff Account URL, retrieving your Password, as well as...logging in!
Are you a Customer trying to book with a Business?
Please ensure /reserve is appended to the business's account URL. This will take you directly to the Customer Booking page for the account, for example, https://thelondonexperience.checkfront.com/reserve.
Also, the business should have a link to reserve on their website (along with lots of other valuable information), so check there first! Simply do a keyword search through Google or check social media accounts for the business.
Are you a new Administrator taking over an account from a past Administrator and having difficulty logging in?
For privacy and security reasons, we cannot reset the password of an Administrator's account on the request of another Staff User or someone who is not associated with the account. Please try to have the Administrator whose email is associated with the account, reset the password. If you are still unable to gain access, then please contact Technical Support and we can explore options with you.
Your Account URL
Don't know your URL? Simply follow these steps to look up your account.
Go to https://www.checkfront.com/login and enter your Email Address.
Then, click Look Up. This will return the Account URL associated with the Email Address.
Once found, the URL will display above the Look Up field. Click on the link to open your login page. Next, we will try logging in!
If we are unable to find an account associated with the Email Address entered, then please Technical Support for help. We can help you sort that out!
When you visit your account via the Account URL, the login page displays, if you are not already logged in.
Enter your Login ID or Email Address, then Password into the appropriate fields and then click on the blue Log In button to access your account.
Failed Login AttemptsIf you're not sure of your login credentials, you will have 6 attempts to try and access your account. If you fail to gain access, you will need to wait for a period of 30 minutes before you are able to try again, at which point you will receive another 6 attempts. Alternatively, you can click on the Forgot Password? link to change your password, as described below. This will enable you to create a password you can remember and avoid the 30 minute waiting period.
Two-factor AuthenticationBack to top
After entering your Login ID / Email and Password were you prompted for a six-digit code? This is an extra level of security enabled on your account. Learn more here.
Stay Logged InBack to top
You'll notice an option in the login window to Stay Logged In. If you check this box, your web browser will remember your login for 5 days and sign you in automatically on your return. If you log in again on days 1-3, the system will reset and remember you for another 5 days. If you log in on days 4-5, the system will not reset and you will need to log in again on day 6.
Forgot PasswordBack to top
If you have forgotten your Password, you can reset your Password using the Forgot Password? link at the bottom of the login modal. Learn more in the next article in this series.
If you have forgotten or are having issues with the Email Address associated with the account, please contact support.
Google Apps LoginBack to top
If you are using Google Apps Authentication and have turned off the traditional Checkfront login, you will be automatically signed in and redirected to your Checkfront dashboard. If this does not happen, login to your Google Apps account through Google and then return to Checkfront and try again.
If you have activated Google Apps and chosen to offer the traditional Checkfront username and password login option, when arriving at the login screen, you will be presented with both options. If you click on the Google option and are already signed into Google, you will be signed in and redirected to your dashboard. Otherwise, you may sign in with your Checkfront Login ID and Password, as described earlier in this document. For more on Google Apps Authentication, click here.
Mobile Apps LoginBack to top
If you are logging in via our Mobile Apps for iOS or Android, you'll need to provide the same credentials as in the web app, along with your Checkfront unique URL (e.g. demo.checkfront.com).
|If you have Google Apps connected and it's configured for Google Login only, you will still need to sign into the mobile app using the traditional Checkfront Username (Login ID/Email Address) and Password. The mobile app does not currently support Google Apps login.|