Are you having problems logging in to your Checkfront Staff-side account as an Admin, Staff Member, or Partner? Don't worry; we can help with that!
Logging in requires the following pieces of information...
- Your account URL
(address of your account/login page usually looks like: yourcompanyname.checkfront.com) - Your Email address (or Login ID/Username for older accounts)
- Your Password
- An authentication code (if you are using Two-Factor Authentication)
This article covers recovering your Account URL and password, authenticating your identity, and...logging in!
Are you a new Administrator taking over an account from a past Administrator and having difficulty logging in? If you cannot gain access, please contact Technical Support, and we can assist you further. Are you a Guest trying to book with a Business? |
Starting with your Account URL
Back to topYour Account URL is formatted as https://yourcompanyname.checkfront.com, for example:
There are three paths to logging into our desktop application.
- Navigate directly to your account URL to begin the login process.
- Log in via https://www.checkfront.com/ by clicking the sign-in button at the top of the page.
- Go directly to https://get.checkfront.com/login/global/ to log in.
With the last two paths, you are first prompted to enter your Account URL. Once entered, click Continue to account login.
If you have previously logged in, you bypass providing further credentials and go directly to the Booking Manager. You don't need to enter your email address and password!
If you haven't logged in yet, you are asked to provide your login credentials. See the section on logging in below.
Best Practices for managing your account URL
We recommend that you bookmark your account URL to bypass the Enter account URL step and go directly to providing login credentials for your account. Do you have multiple Checkfront subdomains or User accounts? Then, save your bookmarks in folders to improve how your bookmarks are organized. Remember to rename your bookmarks to use naming patterns that help you quickly identify the bookmarks you need. |
Retrieving your Account URL
Back to topDon't remember your Account URL? From the Login form (https://get.checkfront.com/login/global/), you can click on the Forgot your account URL? link to start the process of retrieving your account URL.
Learn more about this process here: |
If you need help with the email address associated with the account, please contact Technical Support. |
Logging In
Back to topOnce you have navigated to your Account URL, the login page displays (if you are not already logged in).
Enter your Email Address and Password into the appropriate fields and click the Log in button to access your account.
Best Practices for managing your account credentials
We recommend the following best practices to improve the experience of logging into Checkfront.
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Username/Login ID has been replaced by email address for all new Customers. For those who have historically used Login ID, we encourage you also to use your email address. Login IDs can no longer be changed. |
Failed Login AttemptsYou have 10 attempts to try and access your account. Did you try too many times to log in but were not successful? Then, your account is locked for 30 days, but fear not; you are also sent an email notification with the option to unblock your account. This ensures that unauthorized individuals do not gain access to your account. If you have forgotten your password, then it is best to reset your password via the Forgot password? link, as detailed below. |
Login IssuesHave you tried logging in, but nothing happens? You may need to clear your browser cache. Please see the following website for more information. Browser-specific instructions can be found under the tabs at the top of the page. |
Resetting your password
Back to topHave you forgotten your password? You can reset your password using the Forgot Password? option under the password field.
Learn more about this process here: |
If you need help with the email address associated with the account, please contact Technical Support. |
Securing your account with two-factor authentication
Back to topAfter entering your login credentials, are you prompted to scan a QR code and enter a one-time code? Then, you or your account Admin has activated two-factor authentication on your account as an extra level of security. To complete the process of setting up authentication and securing your account, follow these steps.
- Use your preferred authenticator app to scan the QR Code provider, for example, Google Authenticator for Android or Apple devices. This connects your account to the authenticator.
- Enter the one-time code generated by the authenticator app.
- Click Continue to submit the code for authentication and continue to the Booking Manager.
Learn more about configuring authentication for the first time, including alternative authentication methods, here: |
Xero requires all Users to set up Two-Factor Authentication (2FA) to comply with mandated security protocols. Learn more about the Xero integration here: |
Verifying your identity using an authenticator app
Back to topAfter entering your login credentials, are you prompted to enter a one-time code? This is an extra level of security enabled on your account.
At some point, you would have linked an authentication app on your phone to your account, for example, Google Authenticator for Android or Apple devices.
- Open your authenticator app and find the listing and one-time code for Checkfront.
- Enter the code in the field provided.
- Click Continue to submit the code for authentication and continue to the Booking Manager.
You can also choose to Remember this device for 30 days, and you won't be asked to provide the code when you log in.
Learn more about configuring authentication, including alternative authentication methods, here: |
Verifying your identity using your mobile phone
Back to topAfter entering your Login ID / Email and Password is a code sent to your phone by text? At some point, you would have linked your phone to your account to provide a second level of authentication.
- Make note of the code sent to your phone.
- Enter the 6-digit code into the field provided.
- Click Continue to complete authentication and continue to the Booking Manager.
You can also choose to Remember this device for 30 days, and you won't be asked to provide the code when you log in.
Didn't receive the code, or the code has expired? Click Resend to have the code resent to your device.
Learn more about configuring authentication for the first time, including alternative authentication methods, here: |
Signing in with Google
Back to topIs your organization configured to use Google SSO integration? Then, the option to Continue with Google is presented along with the traditional Checkfront email/username and password fields.
If you click on the Google option and are already signed into Google, you are automatically redirected to your Dashboard; otherwise, you are asked to provide your Google SSO credentials and any multi-factor authentication that is part of Google SSO.
The email address entered must match the email address configured within your Checkfront User account.
For more on Google SSO, check out the following article: |
Are you having difficulty signing in with Google? Check out this article from Google for further information... |
Signing in with Microsoft
Back to topIs your organization configured to use Microsoft SSO integration? Then, the option to Continue with Microsoft Account is presented along with the traditional Checkfront email/username and password fields.
If you click on the Microsoft option and are already signed into Microsoft, you are automatically redirected to your Dashboard; otherwise, you are asked to provide your Microsoft SSO credentials and any multi-factor authentication that is part of Microsoft SSO.
The email address entered must match the email address configured within your Checkfront User account.
For more on Microsoft SSO, check out the following article: |
Are you having difficulty signing in with Microsoft SSO? Check out this article from Microsoft for further information... |
While our mobile apps do not currently support Microsoft SSO, Staff and Partners can use their mobile devices via mobile browsers to access our web application. |
Logging into the mobile apps
Back to topIf you are logging in via our Mobile Apps for iOS or Android, you must provide the same credentials as in the web app, along with your Checkfront unique URL entered without any prefix, for example, yourcompanyname.checkfront.com.
Please enter your email address in the Username field. |
If you have Google SSO or Microsoft SSO connected and configured, you must still sign in to the mobile app using the traditional Checkfront Email Address and Password. The mobile app does not currently support Google SSO or Microsoft SSO login. Staff and Partners can use their mobile devices via mobile browsers to access our web application. |
Frequently Asked Questions
Back to topWhy have I received an Account URL Request email that I didn't request?
This email is sent when a user attempts to find an account from the login page at https://www.checkfront.com/login. This may happen by mistake, by users trying to log in on this page instead of their account login.
A user enters their email address, which generates an email to the user with the associated account information. If this was not you, rest assured that your account is secure and no information is passed along to the person making the request.
How do I change my account password?
You can use the Forgot Password? feature to reset your password or change it from your Account Profile.
If you use Google SSO or Microsoft SSO to log in, you must reset or change your password through those services.
How do I change the login or password of one of my Staff or Partners?
We advise you to have your Staff or Partners change their passwords using the Forgot Password? feature or through the change password option within their Account Profile. This ensures that only the account holder is privy to their password.
You can change passwords within Staff or Partner User Accounts (Manage > User Accounts).
Does the system log me out if I am inactive for some time?
Yes, accounts are automatically logged out after 30 minutes of inactivity.
My account has been blocked after too many failed login attempts; what should I do?
An email message is sent to the email address associated with the account if your IP address is blocked due to suspicious activity, including too many failed login attempts or login activity from a suspicious IP Address.
You can unblock your IP address in one of three ways.
- Clicking on the Unblock link provided within the email
- Waiting 30 days past the last failed login attempt
- Changing your password on all linked accounts
I received an email alerting me to suspicious activity, but it wasn't me!
You can ignore the email if you received an email alerting you to suspicious activity and the IP address is not yours. The suspicious IP address remains blocked, and your account remains securely protected.
What happens if I no longer have access to my phone or authenticator?
Please reach out to Technical Support, and we can assist you further.
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