Logging into Checkfront

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Are you having problems logging in to your Checkfront Staff-side account as an Admin, Staff Member, or Partner? Don't worry; we can help! 

Logging in requires the following pieces of information...

• Your account URL
  (The address of your account usually looks like: yourcompanyname.checkfront.com)
• Your email address 
• Your password
• An authentication code (if you are using Two-Factor Authentication)

This article covers recovering your Account URL and password, authenticating your identity, and...logging in! 

Are you a new Administrator taking over an account from a past Administrator and having difficulty logging in? For privacy and security reasons, we cannot reset the password of an Administrator's account at the request of another Staff User or someone not associated with the account. Please try to have the Administrator whose email is associated with the account reset the password. If you cannot gain access, please contact Technical Support, and we can assist you further. Are you a Guest trying to book with a Business?  Check out these help articles for more information: Help I am lost! How can I book with a business through Checkfront? I am trying to book with a Checkfront business, how do I log in?

 

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Your Account URL is formatted as https://yourcompanyname.checkfront.com, for example:

There are three paths to logging into our desktop application.

• Navigate directly to your account URL to begin the login process.
• Log in via https://www.checkfront.com/ by clicking the sign-in button at the top of the page.
• Go directly to https://get.checkfront.com/login/global/ to log in.

With the last two paths, you are first prompted to enter your Account URL. Once entered, click Continue to account login.

If you have previously logged in, you bypass providing further credentials and go directly to the Booking Manager. You don't need to enter your email address and password!

If you haven't logged in yet, you are asked to provide your login credentials. See the section on logging in below.

 

Best Practices for managing your account URL   We recommend that you bookmark your account URL to bypass the Enter account URL step and go directly to providing login credentials for your account. Create, view & edit bookmarks in Google Chrome Bookmarks in Firefox Bookmark pages in Safari Do you have multiple Checkfront subdomains or User accounts? Then, save your bookmarks in folders to improve how your bookmarks are organized. Remember to rename your bookmarks to use naming patterns that help you quickly identify the bookmarks you need.

 

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Don't remember your Account URL? From the Login form (https://get.checkfront.com/login/global/), you can click on the Forgot your account URL? link to retrieve it.

 

Learn more about this process here: Retrieving your Account URL

 

If you need help with the email address associated with the account, please contact Technical Support. Getting Support for Checkfront

 

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Once you have navigated to your Account URL,  the login page displays (if you are not already logged in). 

Enter your Email Address and Password into the appropriate fields and click the Log in button to access your account.

 

Best Practices for managing your account credentials   We recommend the following best practices to improve the experience of logging into Checkfront. Follow the requirements for strong passwords by making sure your passwords contain: At least 8 characters At least 3 of the following: --Lowercase letters (a-z) --Uppercase letters (A-Z) --Numbers (0-9) --Special characters (e.g. !@#$%^&*) Use a digital password manager to generate unique passwords for each account and store them securely. Determine a naming pattern for your credentials that groups them in the password manager, making them easier to find. Include the role in the name of the credentials, for example, Checkfront Admin or Checkfront Staff. If you have multiple sites, prefix the credentials with an abbreviation of the company name; for example, London Tour Company (LTC) and New York Tour Company (NYTC) might look like LTC Admin, LTC Staff, NYTC Admin, and NYTC Staff in your password manager. Explore other ways to use letters and numbers in the names to force the display order of the credentials within the password manager. Save your Checkfront credentials within a single folder within your password manager so they are easier to find when managing your credentials. When changing your password, be careful that you are saving the update to the correct set of credentials within your password manager. How you name your credentials helps with this, too! Don't share your credentials! This is a security risk and causes issues with access to authentication codes.

 

Login Issues Have you tried logging in, but nothing happens? You may need to clear your browser cache. Please see the following website for more information. Browser-specific instructions can be found under the tabs at the top of the page. Clearing my cache

 

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Have you forgotten your password? You can reset your password using the Forgot Password? option under the password field. 

 

Learn more about this process here: Resetting your forgotten password

 

If you need help with the email address associated with the account, please contact Technical Support. Getting Support for Checkfront

 

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After entering your login credentials, are you prompted to scan a QR code and enter a one-time code? Then, you or your account Admin has activated two-factor authentication on your account as an extra level of security. To complete the process of setting up authentication and securing your account, follow these steps.

1. Use your preferred authenticator app, such as Google Authenticator for Android or Apple devices, to scan the QR Code provider. This connects your account to the authenticator.
2. Enter the one-time code generated by the authenticator app.
3. Click Continue to submit the code for authentication and continue to the Booking Manager.

 

Learn more about configuring authentication for the first time, including alternative authentication methods, here: Securing your account with two-factor authentication

 

Xero requires all Users to set up Two-Factor Authentication (2FA) to comply with mandated security protocols. Learn more about the Xero integration here: Introduction to the Checkfront integration with Xero Online Accounting

 

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After entering your login credentials, are you prompted to enter a one-time code? This is an extra level of security enabled on your account. 

At some point, you would have linked an authentication app on your phone to your account, for example, Google Authenticator for Android or Apple devices.

1. Open your authenticator app and find the listing and one-time code for Checkfront.
2. Enter the code in the field provided.
3. Click Continue to submit the code for authentication and continue to the Booking Manager.

You can also choose to Remember this device for 30 days, and you won't be asked to provide the code when you log in.

 

Learn more about configuring authentication, including alternative authentication methods, here: Securing your account with two-factor authentication

 

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After entering your Email and Password is a code sent to your phone by text? At some point, you would have linked your phone to your account to provide a second level of authentication.

1. Make note of the code sent to your phone.
2. Enter the 6-digit code into the field provided.
3. Click Continue to complete authentication and continue to the Booking Manager.

You can also choose to Remember this device for 30 days, and you won't be asked to provide the code when you log in.

Didn't receive the code, or has it expired? Click Resend to have the code resent to your device.

 

Learn more about configuring authentication for the first time, including alternative authentication methods, here: Securing your account with two-factor authentication

 

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Is your organization configured to use Google SSO integration? Then, the option to Continue with Google is presented along with the traditional Checkfront email address and password fields.

If you click on the Google option and are already signed into Google, you are automatically redirected to your Dashboard; otherwise, you are asked to provide your Google SSO credentials and any multi-factor authentication that is part of Google SSO.

The email address entered must match the email address configured within your Checkfront User account.

 

For more on Google SSO, check out the following article: Introduction to Google Single Sign-on

 

Are you having difficulty signing in with Google? Check out this article from Google for further information... Can't sign in to your Google Account

 

 

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Is your organization configured to use Microsoft SSO integration? Then, the option to Continue with Microsoft Account is presented along with the traditional Checkfront email address and password fields.

If you click on the Microsoft option and are already signed into Microsoft, you are automatically redirected to your Dashboard; otherwise, you are asked to provide your Microsoft SSO credentials and any multi-factor authentication that is part of Microsoft SSO.

The email address entered must match the email address configured within your Checkfront User account.

 

For more on Microsoft SSO, check out the following article: Introduction to using Microsoft Single Sign-On (SSO) with Checkfront

 

Are you having difficulty signing in with Microsoft SSO? Check out this article from Microsoft for further information... I can't sign in to my Microsoft Account

 

While our mobile apps do not currently support Microsoft SSO, Staff and Partners can access our web application on their mobile devices via mobile browsers.

 

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If you are logging in via our Mobile Apps for iOS or Android, you must provide the same credentials as in the web app, along with your Checkfront unique URL entered without any prefix, for example, yourcompanyname.checkfront.com.

 

Please enter your email address in the Username field.

 

If you have Google SSO or Microsoft SSO connected and configured, you must still sign in to the mobile app using the traditional Checkfront Email Address and Password. The mobile app does not currently support Google SSO or Microsoft SSO login. Staff and Partners can use their mobile devices via mobile browsers to access our web application.

 

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Why have I received an Account URL Request email that I didn't request?

This email is sent when a user attempts to find an account from the login page at https://www.checkfront.com/login. This may happen by mistake, by users trying to log in on this page instead of their account login.

A user enters their email address, which generates an email to the user with the associated account information. If this was not you, rest assured that your account is secure and no information is passed along to the person making the request. 

How do I change my account password?

You can use the Forgot Password? feature to reset your password or change it from your Account Profile. 

If you log in using Google SSO or Microsoft SSO, you must reset or change your password through those services.

 

How do I change the login or password of one of my Staff or Partners?

We advise you to have your Staff or Partners change their passwords using the Forgot Password? feature or through the change password option within their Account Profiles. This ensures that only the account holder is privy to their password.

You can change passwords within Staff or Partner User Accounts (Manage > User Accounts).

 

Does the system log me out if I am inactive for some time?

Yes, accounts are automatically logged out after 30 minutes of inactivity.

 

How many login attempts am I allowed before my account is blocked?

You are allowed three login attempts before your account is blocked.

I have received a suspicious activity email; what should I do?

If your IP address is blocked due to suspicious activity, such as excessive failed sign-in attempts or sign-in activity from an unrecognized IP address, an email alerting you to the suspicious IP address is sent to the account's registered email address.

• If you don't recognize the IP address, no action is required. We have automatically blocked the suspicious IP from accessing your account. Your account remains accessible from your trusted devices.
  
• If the IP address listed is yours, you can use the Unblock link in the email to regain access.
  
  

My account has been blocked due to breached credentials; what should I do?

If you try to sign in and we discover that your email address and password have been compromised in a breach of a major third-party site, we prevent you from logging in to protect your security. 

You receive an email notifying you of the risk and urging you to change your password immediately.

 

I received an email alerting me to suspicious activity, but it wasn't me!

You can ignore the email if you received an email alerting you to suspicious activity and the IP address is not yours. The suspicious IP address remains blocked, and your account remains securely protected.

 

What happens if I no longer have access to my phone or authenticator?

Please reach out to Technical Support, and we can assist you further.