Getting started with system generated email – Checkfront

Checkfront automatically sends emails to you and your customers at key points in the booking process, from confirmations and reminders to cancellations and follow-ups. This article introduces the types of system-generated emails Checkfront sends, so you know what to expect and where to find them.

Learn below about the types of system-generated emails Checkfront sends.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

See the areas listed below.

Which Checkfront version supports this feature - classic items, classic products, or both?

This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products). → Callout icon of an open book, indicating additional learning resources.

Introduction

Do you wonder what types of email messages to expect from Checkfront?

The following are some of the types of system-generated emails you can expect to receive from Checkfront.

System emails that originate from Checkfront

Verifying your Staff account

Verification email from Checkfront asking the recipient to confirm their account by following a provided link.

If you verify your Staff account email from your Profile, the system sends a verification email to the specified email address.

Callout icon of a cap and certificate, indicating additional learning resources.

Renaming your account URL

Email from Checkfront notifying that a London Experience account has been renamed with updated login URL details and instructions to update bookmarks and external booking plugins.

If you have your Checkfront account URL changed, you are notified once your account is renamed.

Resetting your account password

Password reset email from Checkfront prompting the user to confirm a password change request via a provided URL and confirm button.

If you forget your account password and request a password reset, you receive an email with a link to change your password.

Reminder of your account URL

Email from Checkfront support providing the recipient with their account login URLs after a request.

If you request a reminder about your Checkfront account URL, you can send an email listing any associated account URLs to the specified email address.

Suspicious activity in your account

Security email from Checkfront warning that suspicious activity was detected in the account, with instructions to unblock if the IP is recognized.

If you try multiple times in a row to log in to your account using the wrong credentials (e.g., email address or password), your account may be blocked, and we will send an email with a link to unblock it.

Nearing your booking limit (Legacy plans only)

Checkfront email alerting the recipient that 95% of their annual booking allowance has been used, with details and next steps.

Should you near the number of bookings allowed in your subscribed legacy plan, we send an email reminder about the limit.

Notification of an email bounce

Checkfront email notification indicating that an email for a booking has bounced with a link to review bounce details.

If you have enabled bounce notifications for your Staff account, an email notice is sent whenever a notification email to a recipient experiences a bounce.

Receiving the Weekly Summary report (Snapshot E-mail)

Weekly summary email from Checkfront showing booking activity including web bookings, staff bookings, visitors, conversion rate, transactions, and revenue.

Have you chosen to receive weekly Snapshot E-mail reports? Then, a Weekly Summary email is sent to your verified Staff email address.

Related to