Working with Checkfront's Flex Plan and booking fees

---

Plan Availability: X Soho | X Pro | X Plus | X Enterprise | ✓ Flex |
Locate: Manage > ECommerce > Taxes > Booking Fee
Prerequisites: 

• Stripe as your Payment Provider.
• Our Flex Plan and Booking Fees are available to both accounts using items (Inventory > Items), a key feature of our classic version of Checkfront, and accounts using products (Inventory > Products), a key feature of our newest version of Checkfront.

 

New to Checkfront - Products ✨ Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront. Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information. Discover more product-related help articles here: Products (New).

In this article, we review the Flex plan booking fee settings and where the Flex plan booking fee applies in the Customer workflow, as well as, how to report on and refund transactions with Flex plan booking fees.

This feature is available to those on the Flex plan only.

Interested in our Flex plan? Learn more about the Checkfront Flex Plan!

 

---

Booking fees are Checkfront service fees charged to Guests for each payment transaction through accounts on the Flex plan.

• The Flex plan...
  • is only available to accounts with Stripe as their payment provider.
• The Flex plan booking fee...
  • is applied to payment transactions, not to refunds at this time.
  • is applied to payments initiated by Guests, not Staff-side payments.
  • is applied in your account's base currency.
  • is applied to items/products and gift certificates.
  • is not supported for Site Builder at this time.
  • is not applicable to bookings sourced from Online Travel Agents (OTAs)
  • is not applicable to historical bookings when you upgrade to the Flex plan.
  • is included within the booking invoice by default with options to not add to the subtotal and also hide the fee.
  • is deducted automatically by Stripe from the payment collected and remitted to Checkfront.

 

---

By default, booking fees are included and displayed within the Booking Invoice.  You can also configure the booking fee to be shown on the invoice, but not added to the subtotal, or not added to the subtotal and hidden entirely.

 

Learn more about how to set up booking fees here: Ecommerce Setup: Taxes

 

---

The booking fee is applicable to payments processed through the Customer booking workflow, for example, the Customer Booking Page (/reserve). How and whether the booking fee is displayed depends on your booking fee configuration. The following are examples of each configuration.

 

By default, booking fees are configured to be added to the subtotal of the invoice. The amount is displayed before the booking total within the Create Booking, Payment, Booking Summary, and Booking Invoice pages.

The booking fee is automatically deducted by Stripe from the amount paid, and then collected and remitted to Checkfront.

 

The above is an example of the booking fee configured as "inclusive". The fee is displayed after the booking total within the Payment, Booking Summary, and Booking Invoice pages.

The booking fee is not charged on top of the subtotal, but the fee is automatically deducted by Stripe from the amount paid, and then collected and remitted to Checkfront.

 

The above is an example of the booking fee configured as "inclusive" and hidden to Guests. The fee does not display within the Payment, Booking Summary, and Booking Invoice pages.

The booking fee is not charged on top of the subtotal, but the fee is automatically deducted by Stripe from the amount paid, and then collected and remitted to Checkfront.

 

---

The Booking Fee is not applicable to Staff-side transactions (e.g. Booking > New Booking). 

 

---

- Sales Report

 The Booking Fee is included in the Sales Report (Reports > Sales).

 

---

Editing the booking (adding or changing the items/products) does not recalculate or change the paid status of the Booking Fee.

The Booking Fee cannot be removed from the booking by editing the transaction or excluded from the payment when adding a new item/product to the invoice.

Removing an Item/product from the booking leaves a credit on the booking.

 

---

Operators have the option to fully refund transactions to their Customers, including the Booking Fee.

For example, an Operator can refund a payment of $100.00, plus the non-inclusive Booking Fee of $5.00, for a total Refund Amount of $105.00. The money is refunded from the Operator's bank account.

 

Operators are not reimbursed by Checkfront for Booking Fees refunded to their Customers.

 

To learn more about refunding transactions, check out the following article: Refunding payments from the Booking Invoice