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Introduction to the Customers Directory and Customer Profiles

Your Customer relationships are the foundation of your business, and the Customers Directory is where those relationships live. This guide walks you through everything you need to know to find, add, and manage Customer Profiles, so you always have the right information at your fingertips when it matters most.

Read this introduction to our Customers Directory and Customer Profiles features.
 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Customers > Directory
     

What more do I need to use this feature?

  • Admin or restricted permissions to View Customer List and Edit Customers.
     

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic items version (Inventory > Items) and our classic products version (Inventory> Products).  → Learn more about products

 

Accessing the Customer Directory

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Dashboard view highlighting the Customer Directory option under the Customers menu for accessing customer records.

You can access the Customer Directory by opening the Customers menu and selecting the Directory listing.

 

Customers Directory Overview

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Customer directory page displaying a list of customers with names, customer IDs, booking totals, statuses, and locations.

The Customers Directory is your central hub for storing Customer records. A new record is created for a Customer the first time they book with you. 

Bookings are attributed to profiles based on the information available when the booking is created.

  • If the email address matches an existing profile, the booking is attributed to that profile.
  • If the email address matches an existing profile, but not all personal information does, the booking is attributed to that profile as a related booking. You can review the booking later to confirm the association. 
  • If the email address does not match an existing profile, a new one is created.

 

Adding Customers

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Customer directory page displaying a list of customers with an arrow pointing to the Add Customer button for creating a new record.

You can also manually add a new Customer to the Customers Directory via the +New button at the top of the page. Any existing bookings with similar information are automatically associated with the new profile.

 

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Locked booking statuses

If a new Customer creates a booking and the booking status is not locked, the new Customer is not automatically added to your Customer Directory.

Learn more about Booking Statuses here:

 

Learning more about Customer Accounts

 

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Customers Directory & Customer Accounts

Do you have Customer accounts enabled within your account? If so, the Customer Profile and bookings are associated with the account once the Customer's email address is verified and the account is created.

Customer accounts allow your clients to log in and manage their own bookings and contact information. This feature can be enabled in your account, but is inactive by default. Customer accounts can be required or optional.

Learn more about Customer Accounts here:

 

Next Steps

Once you’re comfortable with the basics above, check out these deeper-dive articles:

Each article walks you step-by-step through that specific feature. 

In the next article in this series, we look at the Customers Directory, beginning with the various ways to filter Customer records.

 

 

Filtering Customer records within the Customers Directory >