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Viewing bookings in the iOS app

Learn how to view a booking, including checking in/out the Guest.

New to the iOS app? You can read the first article in this series for an introduction to the iOS app.

 

Which plans include this feature?

Legacy:  Available for download
Current:  Available for download
→ Learn more about our current plans or how to change your plan.


What more do I need to use this feature?

  • Admin or Staff user accounts only. Partner account logins are not supported.

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products).  → Learn more about products
  • Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

 

Viewing bookings

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Once you've located the booking you're searching for in the iOS Mobile Booking App, tap on it from the list to open up the booking details screen.  

 

iOS_Booking_Details.png

At the top of the booking screen, you see the name of the Customer, their contact information, the booking ID and the booking date. Directly below that is the Checked In status. 

 

Checking-in / checking-out

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A switch on the right controls the check-in/out status of a booking. By default, the switch is turned off, indicating an open booking.

Tapping on the switch causes it to slide across and turn green. This indicates that the Customer is currently checked in.  

 

iOS_Checked_In.png

Further evidence can be found in the notes section towards the bottom of the screen. The notes are updated whenever a Customer is checked in or checked out. These notes include the name of the Staff member who made the change and the date it occurred.

Incidentally, notes can be recorded manually by tapping the Add Note button and then typing out the message you wish to leave. This can be viewed by any other Staff members who view the booking.  

 

Auto Check-In

An auto check-in feature is available through the settings menu at the bottom right side of the app home screen. If the switch is turned on, a Customer is checked in automatically when the QR code on their invoice is scanned.  

 

 

< Navigating the iOS app     |     Recording payments in the iOS app >