Recording refunds in the iOS app

Learn how to record a refund in the iOS mobile app, including when to add a POS refund.

New to the iOS app? You can read the first article in this series for an introduction to the iOS app.

Which plans include this feature?

Legacy:  Available for download
Current:  Available for download
→ Learn more about our current plans or how to change your plan.

What more do I need to use this feature?

• Admin or Staff user accounts only. Partner account logins are not supported.
  
  

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products).  → Learn more about products
• Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

Recording a refund is straightforward in the iOS Mobile Booking App by tapping on a payment in the transactions list on the Payments screen. This shows you the Payment Details of that transaction.  

At the bottom is a button labelled Record as Refunded. You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. That must be done externally and then recorded in the app to keep your records up-to-date.

You can also process refunds in the desktop browser on your computer. Once the refund has been recorded, it is added to your transactions list on the Payments screen.

< Recording payments in the iOS app     |     Changing booking statuses in the iOS app >