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Contacting customers through the iOS app

Learn how to email the Customer through the iOS mobile app and what the email includes.

New to the iOS app? You can read the first article in this series for an introduction to the iOS app.

 

Which plans include this feature?

Legacy:  Available for download
Current:  Available for download
→ Learn more about our current plans or how to change your plan.


What more do I need to use this feature?

  • Admin or Staff user accounts only. Partner account logins are not supported.

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products).  → Learn more about products
  • Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.

 

Contacting customers

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iOS_Contact_Customer.png

Next to the status button in the screen's bottom left corner is the Contact Customer button, with a paper airplane icon. Tapping on this brings up a menu of possible customer interactions.

 
Select the one you want from the list, and your device performs the required function automatically.
 
For example, if you select Email, your device's default email app is opened, ready for input. The email is pre-populated with the Customer's email address and a subject that includes the booking ID. For example... Booking: XXYT-190815  

 

 

< Changing booking statuses in the iOS app     |     Bookmarking reservations in the iOS app >