Payment Providers: Checkfront Payments

Learn about Checkfront Payments, including pricing, supported features, setting up the integration, enabling additional payment methods, refunding, reporting, and more!

 

---

✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | 

Manage > Ecommerce Setup > Payments

What more do I need to use this feature?

• Admin permissions are required to manage Payment Providers.
• Checkfront Payments is now available to new and existing accounts that don't have a Stripe account. Existing Operators using Stripe, please stay tuned for updates and your opportunity to migrate to Checkfront Payments.
• Checkfront Payments is powered by Stripe. You can create a new Stripe account during the activation process. Note existing Stripe accounts with active business are not supported at this time. We would like to direct you to use our standard Stripe integration instead.

 

---

Checkfront Payments is an all-in-one payment gateway built for businesses of any size. Accessible to any plan, you can securely process online payments, issue receipts, refunds, and harness detailed reporting. Get started!

Why choose Checkfront Payments?

• Low fees
• Process Payments 24/7
• Online and In-Store payments
• Exciting new payment options are coming soon

 

Learn more about the benefits of Checkfront Payments here: Checkfront Payments

 

---

Check the status of Checkfront Payment powered by Stripe services here: Stripe status: https://status.stripe.com/ Checkfront status: https://checkfront.statuspage.io/ You can learn more about the Checkfront status page here.

 

---

Checkfront Payments and Stripe are Checkfront's exclusive providers for the following offerings:

• • Stripe Terminal
  • Google reCAPTCHA

 

---

	CAN	USA	EEA	UK	AUS
Percentage Fee Per Transaction
Cards	2.9%	2.9%	1.4% * 2.5% ** 2.9% ***	1.4% (a) 2.5% (b) 2.9% (c)	1.75% (1) 2.9% (2)
Wallets (AliPay, Apple Pay, Google Pay)	2.9%	2.9%	2.9%	2.9%	2.9%
+ Flat-Rate Fee Per Transaction
Cards & Wallets	$0.30	$0.30	€0.25	£0.20	A$0.30
International Payment Method Fees
iDeal	N/A	N/A	€0.29	N/A	N/A
Other Fees
Card Dispute Fee	$15	$15	€15	£15	A$25
Instant Payouts (optional, on-demand)	1%	1%	N/A	1%	N/A
3D Secure Fee (per attempt)	No additional charge
Card account updater (per updated card)	No additional charge
Refund Fee	No additional charge
Exclusive Checkfront Payment Features
Buy Now, Pay Later powered by Uplift (Available to eligible US and CDN Operators based on Merchant Category Code. Learn more)	No additional charge		N/A	N/A	N/A

Pricing per region is inclusive of all card types. European Economic Area (EEA) *EEA operators accepting EEA cards pay 1.4% +.25 Euro **EEA operators accepting UK cards pay 2.5%+.25 Euro ***EEA operators accepting international cards pay 2.9%+ .25 Euro United Kingdom (UK) (a) UK operators accepting UK cards pay 1.4% +.20 GBP (b) UK operators accepting EEA cards pay 2.5%+.20 GBP (c) UK operators accepting international cards pay 2.9%+ .20 GBP Australia (AUS) (1) AU operators accepting domestic cards pay 1.75%+ .30 AUD (2) AU operators accepting international cards pay 2.9%+ .30 AUD

 

---

The following is a list of standard Payment Provider features. Those available with Checkfront Payments powered by Stripe are marked as supported (✓).

Feature	Supported	More Info
Live Payments	✓	The ability to process payments in real time.
Rebilling	✓	The ability to re-charge using previously provided payment information (tokens).
Refunds	✓	The ability to return a paid amount directly to the original payment method.
Integrated Checkout	✓	Customers remain on the Checkfront domain to input details. These details are sent to the provider to process the transaction without redirecting the Customer.
Redirect Checkout	X	Customers are redirected to the Payment Provider’s domain to input details and process the transaction.
Staff-side Payments	✓	Staff can take payment through the Booking Details page using new payment information.
Terminals	✓	Accept in-person payments with supported hardware via Stripe Terminal.
Hold Payments	✓	The provider holds the payment for a certain time without charging the card. Payments can be held for 7 days.
Test Mode	✓	The ability to process test payments using your Checkfront and Stripe accounts before going live. Referred to as Test Mode in Checkfront.
Multiple Currencies	X	The ability to offer payments in more than one currency. Checkfront does not support accounts with more than one currency. While Stripe can handle multiple currencies, we can only send invoices to them in one currency.
PSD2 Compliant / 3DSecure	✓	Payment Services Directive 2 (PSD2) compliant, including Strong Customer Authentication (SCA). Our integration is PSD2 compliant and utilizes 3DSecure security. Learn more about PSD2 here!
Can be a secondary Provider?	X	The ability to configure a primary provider for online payments and a secondary provider for Staff-side payments through the Booking Details page. Checkfront Payments can only be a primary provider but can be activated with Square as the secondary provider to process Staff-side payments.
Supported Payment Methods	✓	Visa, Mastercard, American Express, Discover, and JCB.
Additional payment methods	✓	The following additional payment methods are only supported through Checkfront Payments and Stripe. Alipay iDEAL Apple Pay, Google Pay, and browser-saved cards (Google Chrome, Microsoft Edge)
Buy Now, Pay Later powered by Uplift	✓	Buy Now, Pay Later powered by Uplift is an additional payment method exclusively supported by Checkfront Payments.
Capture and Send Zip / Postal Code and Address for Address Verification (AVS)	✓	Capture Zip / Postal Code and Address to send for Address Verification (AVS) to help prevent disputes and fraud.
Google reCAPTCHA	✓	Google reCAPTCHA is an add-on which helps protect your business against fraudulent activity. See the Google reCAPTCHA article for the full list of supported payment providers.
Supported Countries	✓	Checkfront Payments powered by Stripe is available to Operators in the following business locations. United States Canada Australia European Economic Union (EEU) Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain. Availability for outlying territories of supported countries
Supported Currencies	✓	Checkfront Payments powered by Stripe supports 135+ currencies. See what currencies you can use for making charges and for paying out to your bank account here. Ensure that your Base Currency and Locale (Manage > Setup > Base Currency/Locale) match those supported by the payment method and Checkfront Payments.
Minimum Transaction Payment Amount	✓	Checkfront Payments powered by Stripe's minimum charge amount varies depending on the currency being processed. For CAD and USD amounts, this is $0.50. The full list is available here: Minimum and maximum charge amounts

 

---

To enable Checkfront Payments, log into your Checkfront account, and navigate to your Payment Provider settings (Manage > E-Commerce > Payment). Your list of available payment provider options is displayed.

Checkfront Payments is featured at the top of the page, so go ahead and click on the Setup Checkfront Payments button. This launches the Setup modal.

 

To initiate the process of activating Checkfront Payments, click on the Activate Checkfront Payments button.

 

Why is the Activate Checkfront Payments button disabled for me? Is the Activate Checkfront Payments button disabled within your account? You need to upgrade to a paid account to activate a live payment gateway. Click on the upgrade to a paid Checkfront plan link in the Checkfront Payments modal to subscribe now.

 

You can also try Checkfront Payments in test mode. Learn more below.

 

2. Connecting your Stripe account

 

Next, you are presented with the Get started with Stripe page, as Stripe powers Checkfront Payments. Enter your Email address here and click Continue to proceed to the next step.

• Need a new Stripe account? Follow the steps to doing so with Stripe. Start by entering your email address. Be prepared with payout bank account details.
• Already have a Stripe account? Enter the email address associated with your Stripe account. Stripe then retrieves the associated account and asks you to sign in. Note existing Stripe accounts with active business are not supported at this time. We would like to direct you to use our standard Stripe integration instead.

Once the connection to your Stripe account is authorized and completed, you are then returned to your Checkfront account with Checkfront Payments activated.

 

Once successfully activated, the modal refreshes and the following settings are presented.

 

Choose to offer AliPay, iDEAL, Apple Pay and Google Pay, and/or Uplift if the payment method(s) meets your business needs and account requirements.

 

Google Pay, Apple Pay, and Uplift are auto-enabled for accounts using Checkfront Payments.

 

Learn more about enabling additional payment methods here: Offering additional payments methods with Checkfront Payments  Buy Now, Pay Later: Offering Uplift as an additional payment method with Checkfront Payments

 

Ensure that your Base Currency and Locale (Manage > Setup > Base Currency/Locale) match those supported by the payment method and Stripe.

 

This setting is visible to those with Stripe Terminal enabled within their account.

Stripe Terminal is available for Staff-side, in-person payments for US and Canadian accounts. For detailed information and instructions on setting up Stripe Terminal to work with Checkfront, please see the following article... Payment Providers: Stripe Terminal

 

---

Operators can require certain fields in Stripe (and Checkfront) to help prevent fraud.

 

Learn more about the best practices to prevent fraud here: Preventing disputes and fraud

 

The billing address and postal / zip code are captured and sent to Stripe, where Address Verification (AVS) checks can be applied to help protect against disputes and fraud.

This is true for Customer-facing (Payment page) and Staff-side (add payment form) payments.

 

Ensure that your Booking Form (Manage > Layout > Booking Form tab) includes the Address and Postal / Zip code fields and that the fields are marked as required. The Billing Address and Postal / Zip code fields on the Payment page are prefilled with the values entered in the corresponding Booking fields. The Staff-side Add Payment form includes these fields by default - no additional configuration is required.

 

---

It's highly recommended that you do an end-to-end test of your checkout process before launching your site live.

1. Go to the Payments tab of the Ecommerce Setup page (Manage > Ecommerce Setup). 
2. Open the Checkfront Payments Setup modal by clicking on Set up Checkfront Payments button within the feature card at the top of the Payments tab. 
3. Click on the link to Try Checkfront Payments in Test Mode. This refreshes the modal to reveal further options.
4. Configure your Payment Type and any Additional Payment Methods.
5. Click Update to save your selections.

Checkfront Payments is now connected in test mode!

You can now create a booking and payment transaction as a Customer. If you don't have a website to test on, use the hosted booking page (e.g. https://yourcompany.checkfront.com/reserve/) to test.

Check that the transaction appears in your Checkfront account as paid or as a deposit. 

 

Testing the Payment Request Button Testing Google Pay? You can use test mode, so you are not charged for the payment. Apple Pay requires a working credit card and a live account (your credit card is charged for any payment you make).

 

---

To test Checkfront Payments powered by Stripe, you must use test credit card credentials when processing a payment in Checkfront. Use one of the test credit card numbers provided with any future expiry date and any 3-digit CVC number to process test payments.

You can find a list of credentials available in Stripe's online documentation.  Testing cards by brand

 

---

After testing is complete, you need to switch from Test Mode and choose to Go Live with your account (Manage > ECommerce > Payments tab > Checkfront Payments > Setup).

Once connected to a live account, click Update to save your changes. You are now live!

 

---

 

Refunds are processed manually via the booking invoice. Learn more here: How do I refund a booking payment? Refunding payments from booking invoices

 

---

 

Learn more about reporting on your Checkfront Payments here: Getting Started with Reporting: A-Z Overview Reporting on transactions Viewing transaction details from booking invoices

 

---

 

• When are the transaction fees collected?

  The fees are deducted before they are paid out, so no need for the Operator to pay anything.
  
  

• How long are payments held before deposit?

  Payout is 2-7 days after the transaction, depending on the Operator's banking institution. 
  
  

• If we switch from Stripe to Checkfront Payments, can we rebill or refund a Customer who paid through Stripe?

  Yes, your account is migrated, so you can rebill and refund past Customers.
  
  

• Do fees vary depending on the type of credit card used, e.g. VISA, Mastercard, or Amex?

          No, our pricing per region is inclusive of all card types.