You can learn how to cancel a booking through the Booking Index and other reporting tools.
Accessing the features mentioned in this article
Where can I find this feature using the top menu?
Reports > Booking Index
What more do I need to use this feature?
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Admin permissions or restricted permissions to view reports and Modify bookings.
Which Checkfront version supports this feature - classic items, classic products, or both?
- This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products). → Learn more about products
Cancelling a Booking
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Several of our reporting tools allow you to change the status of a booking, including the Booking Index, Daily Manifest, Daily List, and Booking Calendar, if you have the necessary permissions.
Using the Booking Index as an example, here are the steps to cancel a booking:
- From the Booking Index (Reports > Booking Index), find the booking you want to cancel.
- Open the dropdown menu in the Status column.
- Select the Cancelled Status from the list.
- You are then asked to click Update to confirm the status change with the option to send any notifications associated with the new status and Allow Overbooking, where needed.
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Learn more about booking statuses and notifications here: |
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Refunds are not automatically processed if you cancel a booking. You can refund the booking from the Booking Invoice under the Transactions tab. Learn more here: |
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Want to retain your Customer and their business? Consider postponing the booking instead of cancelling. Learn more here: |