Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | ✓ Flex |
Locate: Reports > Booking Index
Prerequisites: Admin permissions or restricted permission to View reports and Modify bookings
Cancelling a Booking
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Several of our reporting tools give you the option to change the Status of a booking, including the Booking Index, Daily Manifest, Daily List, and Booking Calendar providing you have the necessary permissions.
Using the Booking Index as an example, here are the steps to cancel a booking.
- From the Booking Index, find the booking you would like to cancel.
- Open the drop-down menu in the Status column.
- Select the Cancelled Status from the list.
- You are then asked to click Update to confirm the Status change with the option to send any Notifications associated with the new Status and also Allow Overbooking, where applicable.
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Learn more about Booking Statuses and Notifications triggered by Booking Status changes here... |
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Refunds are not automatically processed if you, cancel a booking. You can refund the booking from the Booking Invoice under the Transactions tab. Learn more here... |
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Want to retain your Customer and their business? Consider postponing the booking instead of cancelling. Learn more here... |